the curiousities of your omakase eden.

Our compilation of frequently asked questions to guide you through your first or fiftieth floral Eden with us — from picking your unique Omakase Eden from our Omakase series to caring for it after.

Whether it’s Fresh, Preserved, or Everlasting, this is your field guide.

Looking for home styling, commissioned pieces?
Read our Still Edens FAQ →

Before You Order

Get to know how our Omakase works before taking the leap.

  • Think of it as a floral chef’s choice. “Omakase” means “I leave it up to you” — and in our case, you’re entrusting us to craft something beautiful using the best of the season. We interpret your needs (or vibes!) through colour, occasion, mood, and message — then translate it into flowers. No two are the same.

  • You can absolutely share must-haves or no-thank-yous, and we’ll do our best to honour them. But the final curation is left to us — that’s the Omakase spirit. This allows for creativity, flexibility, and the best seasonal choices.

  • Yes — for special requests like garden roses, peonies, delphiniums, or lilacs, do let us know. A top-up may apply, and all are subject to availability. If adjustments are needed, we’ll reach out.

  • Yes, please. Whether you’re after something bright, muted, romantic, or joyful — we welcome notes that help us tell your story in flowers. Pop it in with your order from our webshop or if you require more clarity, simply WhatsApp us with your order number.

  • Definitely. Moodboards, Pinterest dreams, or past bouquets — we love them all. Just note we never replicate others' work or our own exactly. Instead, we reinterpret them through a seasonal lens, just like nature would.

  • Yes! Some of our favourite pieces have come from full trust. Simply select Surprise Me & let us know the occasion or feeling, and we’ll take it from there.

  • We don’t recommend it. Our Omakase bouquets are one-sided and made for everyday gifting — they’re not designed for ceremony angles or to last long out of water. For weddings, explore our bespoke offerings instead.

  • We offer a few signature sizes — each scaling in fullness, type of flowers, and presence. You can refer to the size guide on the product page or message us for a recommendation.

  • We do! For unique gifts, home pieces or special projects, explore our Still Eden, Wedding, or Rebloom offerings — or drop us a note to chat.

Placing Your Order

Planning ahead, last-minute gifts, and all things checkout.

  • Place your order at least 1 week in advance for best results. We accept orders with a minimum of 2 business days’ notice, but earlier is always better.

  • Send us a Whatsapp — we might still be able to take your order if we’re not at full capacity!

  • Our standard delivery window is 9 AM – 5 PM. For more specific timing, choose a preferred slot (+SGD 25):
    → 9 AM – 1 PM
    → 1 PM – 5 PM

  • We’ll attempt to contact them and leave the bouquet at a safe spot if needed. For redelivery, a SGD 35 fee applies.

  • We’ll reach out immediately to offer a full refund or help you reschedule.

  • Absolutely — we highly recommend it. We love thought‑filled gifting, and your words make each Eden even more personal.
    We’ll handwrite your message on our signature stationery, so don’t forget to sign off at checkout. If you leave it blank, we’ll simply include care cards.
    From time to time, you might also find a small handwritten note from Michelle, our founder — a quiet thank‑you for letting us bloom something beautiful for you.
    If you’d prefer not to include this extra note, just drop us a message; we’ll keep the focus entirely on your own.

After You Order

What to expect post-checkout.

  • Upon request, we try to send a photo before it leaves the studio — it’s our way of sharing the joy with you. But during peak times or last-minute rushes, we might not always manage to snap and send one.

  • You’ll receive a reminder the day before delivery via WhatsApp, if you’ve opted in when placing your order online. It helps the recipient know to expect something — and to pick up calls from our friendly driver (spam calls are real, we get it).

  • Yes, but please let us know at least 24 hours in advance.
    Re-delivery (if needed): $35.

  • Sure! Self-collection is available from our studio at Tanah Merah — just confirm the time with us beforehand.

  • Cancellations made more than 48 hours before delivery and before any materials are purchased are eligible for a full refund. If the florals are already in process, we’ll try to work something out.

Caring for Your Eden

Tips for helping your blooms last beautifully.

    • Keep upright to prevent leaks from the water bag.

    • Store in aircon or a cool, shaded space.

    • After 1 - 2 days, unwrap and trim stems at a 45° angle.

    • Place in clean room-temp water.

    • Change water and trim every other day.

    • Remove any wilted bits along the way.

    • Keep in a cool area with good airflow.

    • Refresh the water after 2 days and clean the vase.

    • Trim stems and remove any mushy parts.

    • Repeat every alternate day to extend vase life.

    • Keep away from direct sunlight, humidity, and wind.

    • Handle gently — they’re fragile.

    • A light spritz of hairspray helps preserve structure.

    • Avoid stuffy or damp environments.

    • Store out of direct sun to prevent fading.

    • Dust occasionally to keep them looking fresh.

    • Feeling like a seasonal switch-up? Try our Rebloom refresh service.

Questions on Payment, Refunds, Courier related issues?

Please read our Terms and Conditions before placing your order with us.


(last updated: 30 October 2025)