courier policy
— everyday orders.
Making your gift of surprise happen.
Delivery
areas we do not deliver to
Tuas, Penjuru, Sembawang Shipyard, Jurong Island, All Army Bases, All PSA Ports, Changi Airport, Airport Cargo Complex & Airline Road area.
Special Circumstances:
covid-19
To ensure the safety of our delivery personnel & clients, we will not be delivering to high-risk places:
hospitals, clinics, nursing homes, temporary housing areas & identified Covid-19 clusters.
Courier service for all bouquets is available island-wide with exception of a few locations. Delivery charges will be waived for orders above $75 with flexible delivery time of 9AM - 5PM. Specific time slots of 9AM - 1PM / 1PM - 5PM will be subjected to $25 delivery fee. And deliveries to Sentosa will be $30.
Kindly note that courier services during peak periods (i.e., selected eves of public holidays, Valentine’s Day, Mother’s Day, Christmas and New Year’s) may be subjected to additional charges. We will do our best to meet your special requests (e.g., time to be delivered by), but this will be subjected to approval on a case-by-case basis.
Self collection
In the event that delivery service is unavailable or you’d like to self-collect the flowers, you may contact us at (+65) 8198 9292 or thebloomisheden@gmail.com to schedule your self-collection slot. Should you need to reschedule or would like to switch to delivery instead, please do so at least 24 hours ahead. Contact us with your Order ID, date of delivery and time slot.
P.S., we are located in the east - Tanah Merah.
Receiving the flowers
Do kindly ensure the recipient or a representative is present at the delivery address during the stipulated date and time frame selected for delivery. If no recipient / representative is available to receive the blooms, the courier will call the recipient and/or the sender for further instructions. Should there be a request for a re-delivery to be scheduled on the same day, there will be a charge of $35.
In the case of both not being contactable via telephone within 10 minutes of the courier’s arrival, the flowers will be left at a reception / front desk, or at the door. A photo of the delivered flowers will be sent to the sender / recipient to inform them of the delivery and indicative of the florals being handed over to the recipient and delivery is henceforth completed. The Bloomish Eden will not be held responsible for any lost or damaged items from that point on.
rescheduling delivery
To request for rescheduling of delivery for your order, please do so at least 24 hours before the previously confirmed arrangement with us. Contact us at (+65) 8198 9292 or thebloomisheden@gmail.com with your Order ID, date of delivery and time slot.
The Bloomish Eden will not accept responsibility for late / failed delivery in the case(s) of:
— Incorrect address given.
— Intended recipient not present.
— No valid means of contact.
— Delays from building management/security.
In the event of an unsuccessful delivery due to the above reasons, customers can request for a re-delivery but it will be subjected to a $35 re-delivery charge.
change of delivery details for your order
To request for changes to the delivery details for your order, please do so at least 24 hours before the previously confirmed arrangement with us. Contact us at (+65) 8198 9292 or thebloomisheden@gmail.com with your Order ID, date of delivery and time slot. The Bloomish Eden reserves the right to reject changes to the delivery details should the notice of changes fall short of the above stipulated time frame. In the event of an unavailable re-scheduling of your order’s courier, either party (sender / recipient) may opt for self-collection of their eden(s) at no extra charge.
HANDLING OF FLORALS RECEIVED
All floral orders will have a care card attached with the flowers with tips on how to best care for the flowers. Should you have any questions, feel free to contact us for help.
The Bloomish Eden takes the utmost care in ensuring the florals are delivered in prime condition. In the unlikely event that the florals are presented damaged to the recipient, we will make every effort to replace / repair the damaged florals.
However, kindly note that once the flower delivery is deemed completed (i.e., accepted by the recipient in person, accepted by the reception / front desk on their behalf, photo sent by courier to recipient or sender as proof of delivery made), TBE is not liable to any damages to the flowers. Any granting of request for repairs / replacements will be left up to the sole discretion of TBE and in some cases, may require an additional fee.