payment policy
— everyday orders & all TBE services.
online payment only
Bank Transfer, PayLah! and Paynow
Use your Order ID / mobile number as the payment reference when making payment.
Reply to your email / message in to (+65) 8198 9292 with a screenshot as proof of payment.
To confirm engagement of our services, payment is to be made online via bank transfer, PayLah!, or PayNow. The full amount reflected in your invoice is to be paid before your order will be confirmed (unless discussed otherwise).
As we take in orders via social platforms like WhatsApp for wedding and event services, should you require an invoice, do let us know along with the email address it is to be sent to.
cancellations of orders
— everyday florals
To make a cancellation on a previously confirmed order, kindly contact us with your Order ID at thebloomisheden@gmail.com or WhatsApp (+65) 8198 9292.
Kindly note that cancellations may only be possible if no materials have already been purchased. As flowers are perishable in nature, please enquire on possibility of cancellations at least 3 business days in advance. Any lesser given lead time will not be entertained.
Any changes to the delivery details (i.e., date / timing) is subject to approval on a case-by-case basis and may incur a penalty charge equivalent to the bouquet value and/or any materials already purchased.
Once the flowers are successfully delivered and/or received by the recipient or on behalf of the intended recipient, we will not be held liable for any damages to the bouquet / wilted flowers from that point on. Rest assured that we strive to ensure all the details for your order is correct and double check it before delivery. However, should there be any dissatisfaction with the arrangement’s quality, or the item is wrong, do contact us via WhatsApp at (65) 8198 9292 immediately with a photo of what you received, description of the issue and your order number. We will get in touch promptly.
— wedding florals
Special Circumstances. (e.g., pandemics like
Covid-19)In light of unique circumstances that are unforseen and beyond our reasonable control like a pandemic, extreme weather or any event of Force Majeure, we seek your kind understanding that (1) we, nor our courier services, shall be held liable for any failure or delay to deliver, (2) more lead time will be required when notifying us of orders / requested change in orders.
Our refund policy remains applicable where unused budget will be kept as store credits for future use across all our services.
For cancellations or changes with regards to wedding flower orders, all payments and deposits are non-refundable and non-transferable unless otherwise stated in writing. Any request for changes and cancellations would need to be given 30 days in advance and will only be considered for emergency reasons (Events of Force Majeure or death in the family) and at the sole discretion of The Bloomish Eden.
Kindly note that any permitted change to the date for the previously booked wedding services does not warrant cancellations / amendments to the quotation. The permitted change in date would have to be within 1 year from the original date of event, at no additional charge. Any subsequent changes would result in the original quote being forfeited and may be subjected to changes in pricing, if any.
Refunds
For everyday orders successfully cancelled, we will make the full refund back to your account. For orders that are unable to be cancelled, there will be the option of postponing your purchase with us via kept store credits. These credits will be able to used across all our services - everyday flowers and workshops, subject to case-by-case approval.